Travelling can be hard. Between the jet lag, time changes, early morning flights and busy days sightseeing… having a good night’s rest can be the difference you need to have a great vacation. Thankfully, hotels have figured out that this is the key ingredient to your perfect trip and have designed packages for guests to make their evenings more comfortable.
According to the J.D. Power 2019 North America Hotel Guest Satisfaction Index (NAGSI) Study, guests are looking for:
- More zzzs, please: Overall satisfaction scores increase 114 points (on a 1,000-point scale) when hotel guests experience a better-than-expected quality of sleep. However, just 29% of hotel guests had such an experience. Of guests who do experience better-than-expected quality of sleep, 78% say they “definitely will” return to that property and 71% say they “definitely will” return to that brand.
- The anatomy of a good night’s sleep: The top contributors to quality of sleep and, therefore, higher satisfaction scores, are comfort of bed; quietness of room; comfort/quality of pillows; room temperature; and comfort/quality of linens. Satisfaction scores for quality of sleep are also higher when hotels offer beyond-the-basics items, such as white noise/sound machines, earplugs, robe/slippers and authentic local decor.
- Quality of sleep directly correlated to price of room: The highest rate of better-than-expected sleep quality is in the luxury hotel segment (42%), followed by the upper-upscale (33%), upscale (31%), upper midscale (28%), midscale (28%) and economy (23%) segments.
- Arrival and check-in experiences present opportunity to shine: The key elements of the check-in experience consistent with high hotel guest satisfaction scores are efficiency (ideally takes five minutes or less); accuracy; and offering a warm welcome. When any of those baseline criteria are not met, satisfaction scores tumble as much 100 points.
To help you rest while you’re on holiday, here are six hotels that are helping guests get better sleep.
Anantara Peace Haven Tangalle Resort (Sri Lanka)
Take advantage of the personalize spa journey in sleep optimization at Anantara Peace Haven Tangalle Resort with a slumber guru. The 7 Day Deep Sleep Ayurvedic Program is an immersive experience that consists of two in-room slumber guru rituals, three energy healing sessions, two coaching sessions to understand your lifestyle choices based on your doshas, and Ayurvedic nutrition counselling. In addition, you can unwind with daily spa treatments, a guided excursion to a local Buddhist temple, a painting session with a local artisan, and yoga sessions with the resident yogi for a truly transformative experience.
Inns of Aurora (Finger Lakes, New York)
At the Inns of Aurora, luxe lakeside resort in the Finger Lakes, guests in need of quality rest will find comfort with the Sleep Easy Package featuring a 20-pound Rocabi weighted blanket that simulates the sensation of being held promoting the release of relaxing serotonin throughout the body. The package also provides take-home organic teas custom blended by the on-site Director of Serenity, Bayan Botanicals Sleep Easy essential oil, ear plugs and an eye mask.
Nita Lake Lodge (Whistler, British Columbia)
After checking into the Nita Lake Lodge for a two-night stay, enjoy a late afternoon harmonizing 75-minute Kundalini massage that uses chakra and sound healing to realign the body’s rhythms and restore balance. After the massage, you can enjoy chamomile tea while in the roof hot tub and then unwind further in the deep soaker tub with an organic lavender bubble bath in their room. Guests are also given a Zirbenherz sleep therapy pillow to take home infused with pine oil that promotes restorative and natural sleep.
French Quarter Inn (Charleston, South Carolina)
To improve their guests’ experience, Charleston’s French Quarter Inn offers a complimentary “Sound Sleep” pillow menu that features seven different pillow options to suit guests sleep needs. The hotel also puts your sleep first during turndown service offing a sound sleep machine in addition to the pillow menu. So whether you prefer down, buckwheat, hypo-allergenic, a 5-foot body cushion and more, they are bound to have a pillow to help lull you to sleep.
Rancho La Puerta (Tecate, Mexico)
Rancho La Puerta offers two weekly sleep classes and an annual sleep week with therapeutic sessions and daily lectures to inspire guests to leave with a recharged sense of being and tips on sleeping well. The property has no TV or Wifi in the rooms to provide a better night sleep, as well as a “phone sleeping bag” beside the bed to encourage guests to power down. For guests coming from afar, Rancho La Puerta also offers guests the Jetlag Reflexology Treatment, a combination of foot reflexology and a hand massage.
Four Seasons Hotel New York Downtown (New York City, New York)
As time and sleep become the ultimate commodity in an ever-changing and fast-paced world, the Four Seasons Hotel New York Downtown is helping you rest in the city that never sleeps. Your sleep experience at New York Downtown begins with the design of the guest rooms, which are created as true sleeping sanctuaries, with double-walled windows for soundproofing, in-room temperature controls, blackout shades and top-quality bedding. But of course, the bed itself is always the focal point.
They have also launched a Sleep Well, Live Well experience includes a 50-minute Sleep Serenity Massage for two people that focuses on long rhythmic strokes to ease the mind for deep relaxation, restful sleep and jet lag recovery, Dirty Lemon Sleep Tonic, over night accommodation as well as a customisable take-home Four Seasons Queen Bed that featuring the new mattress and topper collection, designed exclusively by Simmons Bedding Company for Four Seasons.*