Air Canada Responds to Transport Canada’s Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

Canada confirmed today that it will comply immediately with Transport Canada‘s safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations until further notice.

Air Canada‘s cancellation and rebooking policies are in place with full fee waiver for affected customers. We are working to rebook impacted customers as soon as possible but given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada call centres and we appreciate our customers’ patience.

Customers are further advised to check the status of their flight on prior to going to the airport.

WestJet complies with Transport Canada decision to ground Boeing MAX fleet

WestJet today announced that it is complying with Transport Canada’s decision to temporarily ground the Boeing 737 MAX fleet. The announcement was made by Transport Minister Marc Garneau this morning in Ottawa.

“We respect the decision made by Transport Canada and are in the process of grounding the 13 MAX aircraft in our fleet,” said Ed Sims, WestJet President and CEO. “This decision has an impact on the travel plans of our WestJet guests and we ask for understanding as we work to rebook all guests affected as quickly as possible.”

WestJet has 162 aircraft or more than 92 per cent of its overall fleet that remain in service.  Guests can book with confidence knowing that WestJet continues to fly throughout the network with the safety of guests and employees at the forefront.

WestJet is contacting impacted guests to arrange for alternate travel plans.

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Need to re-book or reschedule a cancelled or delayed flight with Air Canada?

Air Canada has an online Flight Status tool that helps you track flight delays and cancellations. You can also get the latest flight status information by calling the Air Canada automated Flight Information System at 1-888-422-7533 (Canada or U.S.) or from other countries here.

There are also customer service desks within the airport to assist you with any questions that you may have.

Need to re-book or reschedule a cancelled or delayed flight with WestJet?

You can now self-serve eligible bookings to cancel your check-in with WestJet by simply signing in with your reservation information, select “Cancel check in” and select the guests to cancel.

You may not be able to cancel online, so you’ll need to contact us at 1-888-WESTJET (1-888-937-8538) for assistance, if your booking:

  • was purchased with cash.
  • is for a flight departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
  • was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.
  • touches down in more than one city (multi-city).

For any bookings made via:

WestJet Vacations or WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation. WestJet Groups, including weddings, conventions, sports or schools, please contact the WestJet representative assigned to your reservation. An airline partner, travel agency or tour operator, please contact them directly as all modifications must be managed by these partners/agencies.


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